Privacy Policy
Effective Date: July 1, 2025
Website: www.dragonharmony.com
Company Name: DragonHarmony
Phone: (+852) 5498-4849
Email: dhworld@dragonharmony.com
WeChat: gragonharmonyworld
Address: ROOM 2209, 22/F, 655 NATHAN ROAD, Mong Kok, Hong Kong
1. Introduction
DragonHarmony (“we,” “our,” or “us”) values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit www.dragonharmony.com, interact with us, or purchase our products.
Our data practices are designed to comply with both the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for U.S. residents, as well as other applicable global privacy laws.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
a) Personal Information You Provide
- Name, billing/shipping address, phone number, and email address.
- Payment information (processed securely via third-party providers; we do not store full credit card details).
- Account details if you register with us (username, password).
- Customer support communications and inquiries.
b) Automatically Collected Information
- IP address, browser type, device information, and operating system.
- Cookies, tracking pixels, and analytics data (e.g., pages visited, time spent).
- Location data (if enabled by your device/browser).
c) Third-Party Sources
- Social media platforms (if you interact with us via WeChat or other channels).
- Payment processors, logistics partners, or marketing affiliates.
3. How We Use Your Information
We use your data for the following purposes:
- To process and fulfill your orders.
- To provide customer support and respond to inquiries.
- To send transactional updates (order confirmations, shipping updates).
- To personalize and improve your shopping experience.
- For marketing communications (with your consent where required).
- To comply with legal obligations and prevent fraud.
4. Legal Bases for Processing (GDPR)
For users in the EEA, we rely on the following lawful bases:
- Contract performance: To provide products and services you request.
- Consent: For marketing communications and certain cookies.
- Legal obligation: To comply with laws and regulations.
- Legitimate interests: To improve our services, prevent fraud, and secure our website.
5. Sharing of Information
We do not sell personal information. However, we may share your data with:
- Service Providers: Payment gateways, logistics companies, IT support, analytics providers.
- Legal Authorities: When required by law or to enforce our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:
- Order and transaction records: Retained for at least 7 years (for tax/legal compliance).
- Marketing data: Retained until you unsubscribe or withdraw consent.
7. Your Rights
Under GDPR (EU/EEA users):
- Right to access your data.
- Right to rectification (correct inaccuracies).
- Right to erasure (“Right to be forgotten”).
- Right to restrict processing.
- Right to data portability.
- Right to object to processing.
Under CCPA (California users):
- Right to know what personal information we collect and share.
- Right to request deletion of your data.
- Right to opt out of “sale” of personal information (we do not sell data).
- Right to non-discrimination for exercising your privacy rights.
To exercise these rights, please contact us at dhworld@dragonharmony.com.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable website functionality.
- Analyze website traffic.
- Personalize content and advertising.
You can manage cookies through your browser settings or opt out of targeted ads via the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).
9. International Data Transfers
As we operate globally, your data may be transferred to and stored in countries outside your jurisdiction (including Hong Kong, the United States, and the European Union). We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections for international transfers.
10. Security
We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted data access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
11. Children’s Privacy
Our services are not directed to children under the age of 13 (U.S.) or 16 (EU). We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us and we will delete it promptly.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Effective Date.”
13. Contact Us
If you have any questions, concerns, or privacy requests, please contact us:
- Email: dhworld@dragonharmony.com
- Phone: (+852) 5498-4849
- WeChat: gragonharmonyworld
- Address: ROOM 2209, 22/F, 655 NATHAN ROAD, Mong Kok, Hong Kong