Refund and Returns Policy
Effective Date: July 1, 2025
Website: www.dragonharmony.com
Company Name: DragonHarmony
Phone: (+852) 5498-4849
Email: dhworld@dragonharmony.com
WeChat: gragonharmonyworld
Address: ROOM 2209, 22/F, 655 NATHAN ROAD, Mong Kok, Hong Kong
1. Overview
At DragonHarmony, we value your satisfaction. If you are not completely happy with your purchase, you may request a return, exchange, or refund under the conditions outlined below. This policy complies with applicable consumer protection laws, including EU Consumer Rights Directive and U.S. consumer standards.
2. Eligibility for Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in original condition, and in original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Certain items are non-returnable, including:
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Personalized or custom-made products.
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Intimate or sanitary goods (e.g., undergarments, hygiene products).
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Clearance or final sale items (unless defective).
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3. Return Process
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Contact us at dhworld@dragonharmony.com with your order number and reason for return.
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Our support team will provide return instructions and the return address.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. Refunds
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Approved refunds will be issued to your original payment method within 7–14 business days.
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Shipping fees are non-refundable, except in cases where the product was defective, damaged, or sent in error.
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If your original payment method is unavailable, store credit may be offered.
5. Exchanges
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Exchanges are available for defective or damaged items.
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If you wish to exchange for a different product, please return the original item and place a new order.
6. Shipping Costs
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Customers are responsible for return shipping costs, unless the product was defective or incorrect.
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For international orders, customs duties and taxes are non-refundable.
7. Damaged or Defective Items
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If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the product and packaging.
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We will arrange a replacement, exchange, or full refund at no extra cost.
8. Late or Missing Refunds
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If you haven’t received a refund after 14 business days, please first check your bank or credit card company.
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If the issue persists, contact us at dhworld@dragonharmony.com for assistance.
9. International Customers
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International returns must comply with local shipping regulations.
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Any customs duties, VAT, or import taxes already paid are the responsibility of the customer and cannot be refunded.
10. Contact Us
For questions regarding this Refund and Returns Policy, please contact:
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Email: dhworld@dragonharmony.com
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Phone: (+852) 5498-4849
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WeChat: gragonharmonyworld
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Address: ROOM 2209, 22/F, 655 NATHAN ROAD, Mong Kok, Hong Kong